RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at INFO@PROJOHUB.COM.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

You can always contact us with any return-related questions at INFO@PROJOHUB.COM

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you receive the wrong item, so we can assess and resolve the issue.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. If more than 15 working days have passed since your return was approved, please contact us at INFO@PROJOHUB.COM.